Terms and Conditions and Cancellation

Terms and Conditions and Cancellation

The following terms and conditions govern business contracted with Grounded Solutions Ltd./Grounded Theory Online.

Bookings for face-to-face seminars and workshops

Bookings made by self-funding participants must be paid for 28 days prior to the start of their face-to-face seminar or workshop. If the booking is made within the 28 days prior to the start of the face-to-face seminar or workshop, payment will be due immediately.  You can pay for your course using an online bank transfer (see our invoice for details) or through PayPal.

We reserve the right to change our fees without notice but fee changes will only apply to future contracts.

We will email you confirmation of your place at the seminar or workshop, together with an invoice and the address of the venue.

Hotel and Travel arrangements

We recommend that participants do not make travel and accommodation arrangements before the seminar or workshop has been confirmed and your place on it confirmed, and that if you are a self-funding participant, that you do make such arrangements before you have paid your seminar or workshop fee.

Grounded Solutions Ltd./Grounded Theory Online will not be liable for any expenses if a participant has booked any travel arrangements in the rare event that a course is cancelled or postponed.

Non-attendance

If the participant fails to attend on any day of the seminar or workshop, we reserve the right to deny the participant access to the remainder of seminar or workshop. This is because these events rely on the development of swift trust between participants and non-attendance can disrupt its formation. In the event of your non-attendance and that we exercise our right,  your booking will be deemed cancelled and if payment has been made no refund will be given. If payment has not been made, you will still need to pay your invoice. In exceptional circumstances we may be able to offer online mentoring in lieu.

Bookings for online support

Bookings for online support must be paid for in advance of the first online session.

Instructions on Cancellation

You have the right to cancel your contract for the preparation for, organisation of and provision of a face to face seminar or workshop, or for the provision of online support, within 14 days of making it without giving any reasons.

The cancellation period will expire at the end of 14 days after the day of the contract’s conclusion.

To cancel the contract within this 14 day cancellation period, you must inform us at Grounded Theory Online of your decision to cancel by sending a clear statement by email to helen.scott@groundedtheoryonline.com

You may use the attached cancellation form but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your cancellation email before the end of the cancellation period.

Effects of Cancellation During the Cancellation Period

If you cancel this contract within the cancellation period and you have paid your invoice, we will reimburse to you all payments received from you. We will make the reimbursement without undue delay and no later than 14 days after we were informed about your decision to cancel the contract.

We will make the reimbursement using the same means of payment as you used for the initial payment unless you expressly agree otherwise.

If you request to begin the performance of services during the 14 day cancellation period, you shall only pay us an amount which is in proportion to the services which have been performed until the point when you communicated your cancellation, in comparison with the full coverage of the contract. Unless you have booked a place at a seminar or workshop and the event has already started in which case the section on  ‘Non-attendance’ below, shall apply.

Effects of Cancellation After the 14 Day Cancellation Period

If you request to cancel the contract after your 14 day cancellation period has expired:

  • if the seminar or workshop is still more than 28 days away on the day we receive your cancellation request, and if you have paid your invoice in full, a refund will be given of the whole fee minus a deduction of £75 to cover our costs and time incurred until then
  • if the seminar or workshop is 28 days or fewer away on the day we receive your cancellation request, if you have paid your invoice, no refund of the seminar or workshop fee will be given but we may be able to offer online mentoring in lieu of reimbursement. If you have not paid your invoice, you will still need to pay but we may be able to offer online mentoring in lieu.
  • if you cancel a contract for online support and you have not paid in advance, you shall only pay us an amount which is in proportion to the services which have been performed until the point when you communicated your cancellation, in comparison with the full coverage of the contract plus a £25 administrative fee. If you have paid in advance, a refund will be given which is in proportion to the services which have not been performed at the point when you communicated your cancellation, in comparison with the full coverage of the contract minus a deduction of £25 to cover our costs and time incurred until then.

Postponement by Grounded Solutions Ltd./Grounded Theory Online

If we have to postpone or cancel a seminar or workshop for any reason at all, and if you have paid your invoice in full, you may request a refund of the seminar or workshop fee.

If we have to postpone or cancel online support, and if you have paid your invoice in full, a refund will be given which is in proportion to the services which have not been performed at the time of postponement or cancellation.

All liability by us will be limited to the value of the original seminar or workshop or mentoring fee and no other expenses incurred by any other means.

Cancellation Form for Services provided by Grounded Theory Online

If you would like to use this form please either:

  • copy and past the contents below into an email, add the required details and email to helen.scott@groundedtheoryonline.com
  • print the form, add the required details and post to Grounded Theory Online, St. John’s House, St. John’s Street, Chichester, West Sussex, UK , PO19 1UH

Cancellation Form

To: Grounded Theory Online,

I/We hereby give notice that I/we cancel my/our contract for the supply of the following service:

  • for the preparation for, organisation of and provision of a face-to-face seminar or workshop.
  • for the preparation for, organisation of and provision of online support services.

Ordered on _____/______/______

Name of person undertaking seminar/workshop/online support:

Address:

Name of person/organisation funding seminar/workshop/online support (if different):

Address:

Date:

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